Quality Management Plan for BookTek Media Inc Essay

Quality Management Plan for BookTek Media Inc - Essay Example5). BookTek Media Inc batch use the profile of its customers to come with an online system that conforms to the needs of the customers. This means the system should supply for key member searches in multiple word combinations. This forget go a long way in taking care for unexpected key word searches that the customer may use while constructioning for a book. Apart from being active on a 24-hour basis, the company should jibe that the system is most reachable during the period when the customers are most active (Ludwig-Becker, 2008, p.10). Since BookTek has been having an almost perfect interaction with its customers, the online system must ensure this level of interaction is maintained. Thus, the ordering system will have an option where the customer can cast off a message and that message will be responded to within a specified period depending on the agency of the message. BookTek should also consider using effect ive and informed purchasing decision-making through and through subject-specific acquisition profiles, digitized view information and list of recommendations tailored to the requirements of the customer (Phillips, 2011, p. 11). The ordering system should allow the customers to have a look at the content pages of the material that they want to order. BookTek will also require an ordering system that seamlessly integrates and displays updated bibliographic metadata in real-time mode directly on the companys website. Quality management in an online environment can be challenging especially where the company offering the services does not receive the kind of customers that are going to require its products. The ordering system that BookTek is going to implement should thus allow for a multilingual catalogue search in specialist titles that must be finely identify using the sub-categories in subjects (Fox, 2009, p. 5). Therefore, to ensure quality of service delivery, the system that BookTek Media is going to implement must proffer filters that distinguish the type of work addressable, media type, language, and the subject category. The ordering system for BookTek will need to provide mechanisms through which the company can communicate with the customer and vice versa (Scott, 2010, p. 24). Thus, BookTek Media must employ alerting services such as RSS feeds. Consequently, BookTek Media will use the customer feedback information as a yardstick in evaluating the achiever of its products to the customers and identify ways of improving the system. In order to remain competitive in the online book market, BookTek will require to integrate web interfaces in its ordering system that assist the customer service squad to organize the selection of important criteria with a view of creating a personalized list of books and materials that are available in the store. For instance, the system may consider using web-based services like Web2Print expo facility that allows for a direct combination of books a specific bookseller or buyer (Mould, 2006, p. 3). The facility also should allow for machine-driven delivery of information to the customer after subscription so that such customers remain informed about the in the buff arrivals (Phillips, 2011, p. 14). Case Study 2 Demand for cash (D = $ 17,000 per day = $ 5,185,000 per year 305 working day). pursuance rate currently charged (CC = 9% 0.09). Charges a loan origination fee (CO = $ 1200 Plus P1= 2.25%0.0225) If she concentrate $500,000 or more the Bank will lower the loan origination fee from 2.25% to / P2=2% 0.02). loan takes (L= 15 day). Economic order quantity (EOQ) Q = = Q=$371,842.26 Loan amount per lone. No. of loans per year Number of loans = = = 13.94 (14 Loans per year).